If your debt is referred to a Collection Agency, the first thing to do is not fear the agency you are dealing with. and secondly have the facts why you want to do something about the debt in your clear mind or summarised on paper or even on any electronic device that will be cleared by yourself at a later date.
When receiving bills, remember we live in a society that represents there people are creating fraudulent accounts. This is due to many things: paperless contracts - thus assuming person obtaining services or goods is legitimate, improper customer service, - neglect of customer service as staff are more worried of Key Performance Indictors (KPI's), loss of your ID or picking up your ID from computor networks. Scammers on phones are getting paid for you to pay your hard working money to them.
So, once the bill is received and you note that you never opened this account or even used it, then you have a right to dispute your account as possible fraud. First you contact the Collection Agent and you can ask for further and better information to the claim of debt amount and ask that they defer any Unpaid Credit Listing until resolved. Debt Collectors as as much human as you are, so creating a relationship with them in harmony, may bring the best results for you.
If the debt is a disputed account and was purchased from the Creditor, they have a right to sell the debt back to the Creditor and let the Creditor deal with the dispute.
Once it is established that it is a possible fraud, you will need to contact your State or Territory Police and report as fraud, with as much evidence as have. You will in the meantime have to provide a letter of dispute describing the events that made it into a disputed fraud. If the dispute is not resolved with the Collection Agency, then you may have to refer to the relevant Ombudsman.
Below is a story about a gentleman who succeeded to follow through with his dispute. Not everyone will be the same but use this as a guide and remember that only you can initiate the dispute process. If not in dispute either start paying or pay in full.
Click here for story from ABC
When receiving bills, remember we live in a society that represents there people are creating fraudulent accounts. This is due to many things: paperless contracts - thus assuming person obtaining services or goods is legitimate, improper customer service, - neglect of customer service as staff are more worried of Key Performance Indictors (KPI's), loss of your ID or picking up your ID from computor networks. Scammers on phones are getting paid for you to pay your hard working money to them.
So, once the bill is received and you note that you never opened this account or even used it, then you have a right to dispute your account as possible fraud. First you contact the Collection Agent and you can ask for further and better information to the claim of debt amount and ask that they defer any Unpaid Credit Listing until resolved. Debt Collectors as as much human as you are, so creating a relationship with them in harmony, may bring the best results for you.
If the debt is a disputed account and was purchased from the Creditor, they have a right to sell the debt back to the Creditor and let the Creditor deal with the dispute.
Once it is established that it is a possible fraud, you will need to contact your State or Territory Police and report as fraud, with as much evidence as have. You will in the meantime have to provide a letter of dispute describing the events that made it into a disputed fraud. If the dispute is not resolved with the Collection Agency, then you may have to refer to the relevant Ombudsman.
Below is a story about a gentleman who succeeded to follow through with his dispute. Not everyone will be the same but use this as a guide and remember that only you can initiate the dispute process. If not in dispute either start paying or pay in full.
Click here for story from ABC
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